Customer Success Manager EU (m/f/x)

Who You’ll Work For:

Makersite is an award-winning data software company that empowers teams to manage product sustainability, cost, and compliance; simultaneously, from a web browser. Our mission is to help manufacturing companies make better decisions and create safer, more sustainable products through data-driven analysis. We believe that technology can help corporations to have a more positive impact on their environment. That is why we developed a platform that uses cutting-edge technology, big data, and breakthrough algorithms to deliver product intelligence, unlike anything on the market.

For manufacturing companies with complex supply chains that want to accelerate product development, build resilience or reduce costs, Makersite is a disruptive digital twin platform that uses AI to connect and enrich cross-departmental data into live models for analysis, collaboration and decision support. Digital twins can be used to understand how externalities like regulations, supply shortages etc. affect a business and help teams evaluate scenarios taking into account multiple criteria like costs, environment, compliance etc. at the same time.

Who We’re Looking For:

We are looking for a Customer Success Manager based in the EU to join our growing team! This role will be reporting to the Head of Customer Success, and you will be responsible for acting as a bridge between the support and the sales team.

What You’ll Do:

• Take care of our customers from the moment they start their journey with us
• Develops Healthy Customer Relationships
• Enhances Customer Training
• Evaluate and Analyse Customer Needs
• Builds Trust and Transparency with Clients
• Onboards New Clients
• Acts as a Customer Advocate
• Encourages Customers to Upgrade their Products
• Promotes Customer Loyalty
• Handle up to 10 customers at a time.
• Interacts will all stakeholders: Customer, Engineering, Services experts
• Maintains the backlog

The Right Person Would Have:

• 5+ years' experience as a customer success manager
• SaaS Industry Knowledge relating to supporting the manufacturing sector
• Experience in Relationship Management
• Excellent verbal and written communication in English
• Preferrable technical knowledge and prior presales experience
• Strong project management and organizational skills.
• Experience supporting and working with cross-functional teams in a dynamic environment.

What You Can Expect From Us:

• Belonging - Be part of the sustainability megatrend
• Development – a steep learning curve, both personally and professionally
• Pride - Do amazing work with an international, vibrant and passionate top-class team
• Passion - International customers who love what we do and share our vision
• Remote Working - Work 100% remotely if you like
• Values-driven culture - we're proud of our culture.
• Time-Off - 30 days of paid time off per year.
• Technology – State-of-the-art equipment.
• Competitive salary

What to expect when you apply

If this sounds like something that excites you, we want to hear from you!. We look forward to receiving your detailed CV together with a cover letter. If it’s a match, we’ll invite you to a series of interviews.

We try to keep the process short and sweet, to welcome you at Makersite as soon as possible!

Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to beat at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed

So, what does it mean to work at Makersite?

At Makersite, we come together with a shared purpose to help companies around the world improve their products so they are more successful while being mindful of their customers and the environment. Therefore, we believe everyone deserves to work in a collaborative, open-minded and inspiring environment. We work hard to make sure everyone has the support they need to thrive. Our 3 core values are diversity, purpose and collaboration:

• We believe that good ideas come from anywhere. We embrace diversity and look for team members who have different skills but similar values.
• We want to make a significant impact on the take, make, waste economy of today. We believe that technology can provide solutions that enable this and work hard to make our ideas a reality.
• No politics, no drama, no slacking. We believe in technology-enabled collaboration. Whether you are working remotely or in our offices, you will always find someone to help you.

Equal Opportunity Statement

At Makersite, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We believe that diverse teams are the best teams and we're proud to be an equal opportunities employer. We welcome and will consider all applications regardless of age, disability, gender reassignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other status protected by applicable law).

All applications will be treated in strictest confidence.